Plan Your Visit
When You Arrive
When you arrive at the Schroeder Ambulatory Centre
From the moment you enter our doors, we are committed to making your visit as safe, accessible and comfortable as possible. This page provides important information about registration, safety practices, accessibility, and patient expectations to help you prepare for your time with us.
Patient Registration
At the Schroeder Ambulatory Centre, we want your visit to be smooth, safe and supported from the moment you arrive. See below for what floor to find registration on and important information on what to bring and expect:
Diagnostic Imaging: 1st Floor (L1) Registration A
Surgery and Procedures: 3rd (L3) Floor Registration B
Clinics: 5th Floor (L5) Registration C
What to Bring for Registration
When you register, please be prepared to provide the following:
- Your health card or another piece of government-issued photo ID
- The name, address, and phone number of your emergency contact
- You may also be asked to provide the name of your family doctor, along with their address and phone number
Your Safety Is Our Priority
To ensure the right care is provided to the right person, members of your healthcare team will ask for your name and date of birth at various points during your visit.
Our Commitment to Quality Care
Our staff, physicians, volunteers, and students are dedicated to delivering high-quality patient care. We welcome your feedback. Please contact Patient Relations to share what we’re doing well and how we can continue to improve your experience.
Our Responsibility to You
We are committed to being accountable to our patients and community. Accountability means making sound clinical and administrative decisions, using our resources wisely, evaluating our performance, and operating in a transparent and responsible way. This is how we earn your trust and uphold our standards of excellence.
Accessibility
We are committed to creating an inclusive and accessible environment for all learners, staff, patients, and visitors.
Accommodation Requests
We are committed to creating an inclusive and accessible environment for all learners, staff, patients, and visitors.
Accommodation requests are reviewed and managed on an individual basis. Please contact your clinical team in advance of your appointment or placement to discuss your accommodation needs and initiate your request.
For additional support or more information, you are welcome to contact the Patient Relations Office.
Accessibility Plan
Our Accessibility Plan demonstrates Schroeder Ambulatory Centre’s strong commitment to health equity. It outlines our key accessibility priorities and action steps
Schroeder Ambulatory Centre’s Accessibility Policy sets out the practices and procedures we follow to identify and remove barriers that may limit a person’s ability to access care and services. This policy supports meaningful organizational change and helps ensure we meet our obligations under the Accessibility for Ontarians with Disabilities Act and the Ontario Human Rights Code.
Accessibility Services
- Entrances
- Parking
- Washrooms
- Wheel-Trans
- Wheelchairs
- Language Interpretation and Translation
- Clear Face Masks
- Service Animals
- Digital Accessibility and Virtual Care
Additional Information & Support
For additional support or more information, you are welcome to contact Patient Services by email at patientrelations@sacentre.ca or Contact Us.
Masking Policy
Masking is strongly recommended at Schroeder Ambulatory Centre. To be effective, masks should fully cover your nose, mouth, and chin.
If you have new cough or cold symptoms
please wear a mask to help protect others. You may also be asked to wear a mask by your care team during your visit. Masks are available at dispensers located near hospital entrances and elevators.
Public Notice of Behaviour:
Schroeder Ambulatory Centre is a safe space for everyone. We do not tolerate abuse including:
- Aggressive, threatening, or abusive language is not acceptable.
- Discrimination, bullying, or derogatory remarks will not be tolerated.
- Physical, sexual, or any form of harassment is strictly prohibited.
Anyone engaging in abusive behavior may be subject to appropriate actions, which could include involvement of security or further escalation. We ask everyone to help maintain a safe and inclusive environment by treating others with kindness, respect, and dignity.