Understand your coverage, additional fees and payment options.
Most services are covered by OHIP.
Please contact your clinical team before your appointment or placement to discuss your needs. Requests are reviewed individually.
Out-of-province coverage:
If your health card is from another Canadian province or territory, most services are covered through reciprocal agreements. Please provide your provincial/territorial health card number at the time of scheduling your visit.
Uninsured services
Some tests, services and medical devices aren’t covered by OHIP. Explore your options and any additional costs.
No Canadian health coverage
If you don’t have Canadian health insurance, you’ll need to pay all estimated fees in advance. Fees may apply to appointments and assessments, diagnostic tests and procedures, treatments and follow-up visits, assistive devices and medications.
Choosing optional services
Your healthcare provider may recommend an additional or enhanced test, service or medical device based on your health needs, their professional judgement, best practices and clinical guidelines.
Ask your provider about your options so you have the information you need to decide. You can choose to receive only OHIP-covered services, which remain a high-quality, reliable option. There is no pressure to purchase an optional uninsured service.
Choosing not to purchase an optional uninsured service won’t affect the way you’re treated, your wait time or your access to insured care.
How fees are set
As a not-for-profit centre, we seek to keep prices for uninsured services low while covering our costs. Current prices for uninsured services and options are listed in our fee schedule.
Concerns about an insured service charge
If you believe you were charged for an insured service or preferential access to an insured service, contact the Ontario Ministry of Health’s Protecting Access to Public Healthcare Program at protectpublichealthcare@ontario.ca or 1-888-662-6613.
Payment Information
If your Ontario Health Insurance our Out-of-Province Health Coverage is invalid or incomplete, you will be billed directly for services received. Payment is due upon receipt of your invoice.
We accept debit and credit cards, both in person and online.
Cancellations & refunds for self-pay diagnostic imaging
The following refunds apply when cancelling a self-pay diagnostic imaging appointment:
- More than 2 weeks before the service date: Full refund, excluding the 20% booking deposit.
- Between 1 and 2 weeks before the service date: 50% refund, excluding the 20% booking deposit.
- Less than 1 week before the service date: 25% refund, excluding the 20% booking deposit.
- Cancellation or no-show on the day of service: 10% refund, excluding the 20% booking deposit.