Privacy Policy

Personal Information We Collect

“Personal information” means information about an identifiable individual as described under Canadian privacy laws. Personal information does not include any business contact information that is solely used to communicate with you in relation to your employment, business or profession, such as your name, position name or title, work address, work telephone number, work fax number or work e-mail address.

We may collect different types of personal information, depending on our relationship with you. If you express an interest in obtaining information about our services or operations, including by calling us or filling out our “Contact Us” form, we may collect your contact information, such as your name, phone number, and email address, and any other information you choose to provide to us.

If you register for our newsletter, we may collect your contact information, such as your name and email address, and information about your preferences for receiving our newsletter.

If you use and interact with our website or emails, we automatically collect information about your device and your usage of our websites or emails through cookies, web beacons and similar technologies (see the “Device and Usage Data” section below for more information).

We may also collect, use, and share aggregated and anonymized data for any purpose. Aggregated and anonymized data is not considered personal information because it cannot be used to identify you.

How We Use Your Personal Information

We generally use your personal information for the following purposes:

• if you use our website or any of our technology applications, to administer your use of those applications
• to respond to your inquiries, complaints or requests
• to communicate with you through our newsletter or communications
• to manage our operations, including to detect and prevent errors and fraud
• to improve the effectiveness and efficiency of our operations, services, and programs
• to investigate legal claims and protect our rights, operations, or property
• for such other purposes as you may consent to from time to time
• as otherwise required or permitted by law

How We Share Your Personal Information

We generally identify to whom, and for what purposes, we will disclose your personal information (and we obtain your consent to such disclosure) at the time we collect your personal information. We may disclose your information when we believe such disclosure is required or permitted by law. In addition, we may disclose your personal information to a third party in the event of any significant business transaction, such as a merger or reorganization. We rely on service providers to perform a variety of services on our behalf, such as technical support providers and data storage providers. If we transfer your personal information to a service provider, we require that they maintain the confidentiality of your personal information and keep it secure. We also require that our service providers comply with applicable privacy laws and only use your personal information for the limited purposes for which it is provided.

• if you use our website or any of our technology applications, to administer your use of those applications
• to respond to your inquiries, complaints or requests
• to communicate with you through our newsletter or communications
• to manage our operations, including to detect and prevent errors and fraud
• to investigate legal claims and protect our rights, operations, or property
• for such other purposes as you may consent to from time to time
• as otherwise required or permitted by law

Your Consent

We collect, use, and disclose your personal information with your consent or as permitted or required by law. How we obtain your consent, including whether it is express or implied, will depend on the circumstances and the sensitivity of the personal information in question. Generally, we will seek your consent at the time we collect your personal information, either orally, electronically, or in writing.
If you provide personal information about another individual to us, it is your responsibility to obtain the consent of that individual to enable us to collect, use, and disclose their information as described in this Privacy Statement.

If you wish to withdraw your consent to our collection, use or disclosure of your personal information, please contact us using the contact information below. We will accommodate your request to withdraw consent, subject to legal or contractual restrictions. Withdrawal of your consent may mean that we will no longer be able to provide you with certain products or services.

Our Use of Cookies

We use cookies and similar tracking technologies to automatically collect information about your use of our website and your interaction with our emails. Information we collect may include your IP address (or proxy server), device and application identification numbers, location, browser type, internet service provider and/or mobile carrier, pages and files viewed, searches, operating system and system configuration information, and date/time stamps associated with your usage. We use this information to facilitate the use of our website and for our business or analytical purposes, including to asses website traffic and track search criteria.

If you do not wish to accept cookies, you can adjust your web browser settings so that you automatically deny the storage of cookies or are informed each time a website requests to store a cookie. Previously stored cookies can also be deleted through your web browser. Please refer to your web browser’s help pages for more information. Some areas or features of our website rely on cookies and may not work if you delete or decline cookies.

Google Analytics

Our website utilize Google Analytics, a service from Google, Inc., that uses cookies. The information collected by the cookies (which includes your IP address) is transferred to Google and is stored and processed by Google in the United States. Google uses the information to provide us with an analysis of use of our website. You can opt out of Google Analytics by downloading and utilizing the Google Analytics Opt-out Browser Add-on.

Opting Out of our Newsletter

If you no longer want to receive our newsletter, you may opt out by clicking the “unsubscribe” link at the bottom of any email you receive from us. You may also opt out by contacting us directly using the contact information below. If you opt out from receiving our newsletter, we may still need to send you communications about your use of our services or other matters.

Retention, Storage, and International Transfer of Personal Information

We will retain your personal information for as long as necessary to fulfill the purposes for which we collected it, and as permitted or required by law. We may transfer your personal information outside of Canada to fulfil the purpose for which we collected it, including for processing and storage by service providers. While your personal information is outside of Canada, it is subject to the laws of the country in which it is located, which may have different data protection laws than Canada. Those laws may require disclosure of your personal information to authorities in that country. For more information about our policies and practices regarding service providers outside of Canada, contact us using the contact information below.

Information Security

We have implemented physical, organizational, contractual, and technological security measures in an effort to protect your personal information from loss or theft, unauthorized access, use, or disclosure. For example:
we train our employees and agents on the importance of safeguarding personal information;

• we train our employees and agents on the importance of safeguarding personal information;
• we restrict access to your personal information to those employees or agents who need access for authorized purposes; and
• we protect personal information in electronic form using technological means such as firewalls, access controls, and encryption.

Despite these measures, we cannot guarantee that our safeguards will always be effective. A breach of security safeguards can result in risks such as phishing and identity theft. In such cases, we will act promptly to mitigate the risks and to inform you where there is a real risk of significant harm, or as otherwise required by law. If you have reason to believe that your personal information is no longer secure, please contact us immediately using the contact information below.

Accessing and Updating Your Personal Information

We expect you to supply us with updates to your personal information, when required. We will not routinely update your personal information unless such a process is necessary.

You may make a request to review any personal information about you that we have collected, used, or disclosed, and we will provide you with any such personal information to the extent required by applicable laws.

You may also challenge the accuracy or completeness of your personal information in our records. If you demonstrate that your personal information in our records is inaccurate, incomplete, or equivocal, we will amend or delete your personal information as required. Where appropriate, we will transmit the amended information to third parties to whom we have disclosed your personal information.

We may require that you provide sufficient identification to fulfill your request to access or correct your personal information. Any such identifying information will be used only for this purpose. We will not charge you any fees to access your personal information in our records without first providing you with an estimate of the approximate fees, if any. If you object to how we handle your request, you may have the right to make a complaint to the Privacy Commissioner of Canada or the applicable provincial privacy commissioner.

Third-Party Websites and Services

We may provide links to third-party websites for your convenience and information. We may also make opportunities available to you to purchase, subscribe to, or use other products or services from third parties with different privacy practices. Those other websites, products, or services are governed by the privacy statements and policies of the respective third party. This Privacy Statement does not extend to any websites, products, or services provided by third parties. We do not assume responsibility for the privacy practices of third parties and we encourage you to review all third-party privacy statements prior to using third-party websites, products, or services.

Changes to this Privacy Statement

The Privacy Statement was last revised as of the date that appears at the top of this page.
From time to time, we may make changes to this Privacy Statement. When changes are made, they will become immediately effective when published in a revised Privacy Statement posted on our website, unless otherwise noted. We may also communicate the changes to this Privacy Statement by other means.

How to Contact Us

All comments, questions, concerns, or requests regarding your personal information or our privacy practices should be forwarded to our Privacy Officer at privacy@sacentre.ca.